The era of BPOs is over
The BPO model has reached a breaking point. The wage gaps between markets narrowed. The work itself became much harder, because regulated operations now require stringent documentation, quality, and data-residency expectations that will most definitely punish a revolving bench of undertrained staff. And the hidden costs of distance, such as the time-zone lag, the language friction, the staff turnover, the slower feedback loop where a client flags a problem and nothing changes, became insurmountable.
Insights
•
September 7, 2026
.avif)
.avif)
.avif)
